Companies run into problems when...
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Companies run into problems when their employees lose sight of company goals. Obviously, most companies' main goal is to earn a profit, and the healthy ones want to do so by serving their customers. Because people are the most important ingredient in any organization, the company will soon be off course if employees lose their focus. We frequently hear of companies, or rather company employees, who have lost their focus. We can almost certainly predict a negative outcome for that company. If employees say, "It's not in my job description," it is very likely that customers are not being served to the best of the company's ability. When a department focuses more on generating reports than on connecting those reports to their customers' needs, customers become secondary, and the company is weakened. When staff are so focused on their small piece of work that they can no longer see the big picture (that includes the customer), the company will suffer. Managers and executives must make their decisions based on the company's goals. If their decisions become self-serving rather than customer-oriented, the overall organization will be negatively affected. Sometimes, individual employees must do some things they dislike or disagree with in order to keep the company itself safe and profitable. Goals are important in all human organizations and directly affect the people involved. In effective organizations, people cheerfully put aside individual needs and desires as they work together toward common goals. Their clear focus strengthens the organization and allows good things to happen. -- Spencer
