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Derl G. Keefer

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Emphasis Preaching Journal

In my last pastoral assignment... -- 1 Thessalonians 5:1-11 -- Derl G. Keefer -- Proper 28 | Ordinary Time 33 - A -- 2014
In my last pastoral assignment I lived in a parsonage, but my congregation gave me the privilege of
Sermon Illustrations for Proper 15 | Ordinary Time 20 (2014) -- Genesis 45:1-15, Romans 11:1-2a, 29-32, Matthew 15:(10-20) 21-28 -- Derl G. Keefer, Scott A. Bryte, Bob Ove, Mark Ellingsen, Ron Love -- Proper 15 | Ordinary Time 20 - A -- 2014
Genesis 45:1-15
Sermon Illustrations for Proper 28 | Ordinary Time 33 (2014) -- Judges 4:1-7, 1 Thessalonians 5:1-11, Matthew 25:14-30 -- Ron Love, Mark Ellingsen, Derl G. Keefer, Bob Ove -- Proper 28 | Ordinary Time 33 - A -- 2014
Judges 4:1-7
Missionary Jerry Porter wrote... -- Matthew 25:1-13 -- Derl G. Keefer -- Proper 27 | Ordinary Time 32 - A -- 2014
Missionary Jerry Porter wrote in a sermon titled "From Generation to Generation" that Dr. L.
Over the years many people... -- Joshua 24:1-3a, 14-25 -- Derl G. Keefer -- Proper 27 | Ordinary Time 32 - A -- 2014
Over the years many people impacted my life for the good.
Sermon Illustrations for Proper 27 | Ordinary Time 32 (2014) -- Joshua 24:1-3a, 14-25, 1 Thessalonians 4:13-18, Matthew 25:1-13 -- Bob Ove, Derl G. Keefer, Mark Ellingsen, Ron Love -- Proper 27 | Ordinary Time 32 - A -- 2014
Joshua 24:1-3a
Paul writes to the Thessalonians... -- 1 Thessalonians 2:9-13 -- Derl G. Keefer -- Proper 26 | Ordinary Time 31 - A -- 2014
Paul writes to the Thessalonians that he has been a messenger of encouragement to them and, in essen
Sermon Illustrations for Proper 26 | Ordinary Time 31 (2014) -- Joshua 3:7-17, 1 Thessalonians 2:9-13, Matthew 23:1-12 -- Mark Ellingsen, Ron Love, Bob Ove, Derl G. Keefer -- Proper 26 | Ordinary Time 31 - A -- 2014
Joshua 3:7-17
The multitude that John saw... -- Revelation 7:9-17 -- Derl G. Keefer -- All Saints Day - A -- 2014
The multitude that John saw wearing white robes in his vision in this passage are holding palm branc
Love is an overused word... -- Romans 13:8-14 -- Derl G. Keefer -- Proper 18 | Ordinary Time 23 - A -- 2014
Love is an overused word in the English language.
Sermon Illustrations for Proper 24 | Ordinary Time 29 (2014) -- Exodus 33:12-23, 1 Thessalonians 1:1-10, Matthew 22:15-22 -- Ron Love, Mark Ellingsen, Derl G. Keefer, Bob Ove -- Proper 24 | Ordinary Time 29 - A -- 2014
Exodus 33:12-23
Sermons Illustrations for Proper 20 | Ordinary Time 25 -- Exodus 16:2-15, Philippians 1:21-30, Matthew 20:1-16 -- Ron Love, Mark Ellingsen, Derl G. Keefer, Bob Ove -- Proper 20 | Ordinary Time 25 - A -- 2014
Exodus 16:2-15
Sermon Illustrations for Reformation Sunday (2014) -- Jeremiah 31:31-34, Romans 3:19-28, John 8:31-38 -- Ron Love, Mark Ellingsen, Derl G. Keefer, Bob Ove -- Reformation Sunday - A -- 2014
Jeremiah 31:31-34
One of my favorite novelists... -- Matthew 22:34-36 -- Derl G. Keefer -- Proper 25 | Ordinary Time 30 - A -- 2014
One of my favorite novelists is Jan Karon, author of the Mitford series featuring Father Tim Kavanag
Reading the scriptures from... -- Deuteronomy 34:1-12 -- Derl G. Keefer -- Proper 25 | Ordinary Time 30 - A -- 2014
Reading the scriptures from the beginning of Moses' life, one would think he was going to make a gre
Sermon Illustrations for Proper 25 | Ordinary Time 30 -- Deuteronomy 34:1-12, 1 Thessalonians 2:1-8, Matthew 22:34-46 -- Bob Ove, Derl G. Keefer, Mark Ellingsen, Ron Love -- Proper 25 | Ordinary Time 30 - A -- 2014
Deuteronomy 34:1-12
General U.S. Grant arrived... -- 1 Thessalonians 1:1-10 -- Derl G. Keefer -- Proper 24 | Ordinary Time 29 - A -- 2014
General U.S.
Over the years I have received... -- Matthew 22:1-14 -- Derl G. Keefer -- Proper 23 | Ordinary Time 28 - A -- 2014
Over the years I have received a variety of invitations, including for weddings, birthday parties, a
Sermon Illustrations for Proper 16 | Ordinary Time 21 (2014) -- Exodus 1:8--2:10, Romans 12:1-8, Matthew 16:13-20 -- Ron Love, Mark Ellingsen, Scott A. Bryte, Derl G. Keefer, Bob Ove -- Proper 16 | Ordinary Time 21 - A -- 2014
Exodus 1:8--2:10
William Barclay writes that... -- Matthew 16:21-28 -- Derl G. Keefer -- Proper 17 | Ordinary Time 22 - A -- 2014
William Barclay writes that one of the early interpretations of this section is from the Christian t
Our Daily Bread carried... -- Exodus 3:1-15 -- Derl G. Keefer -- Proper 17 | Ordinary Time 22 - A -- 2014
Our Daily Bread carried an illustration about a dying elderly Christian man.
Sermon Illustrations for Proper 17 | Ordinary Time 22 -- Exodus 3:1-15, Romans 12:9-21, Matthew 16:21-28 -- Derl G. Keefer, Bob Ove, Mark Ellingsen, Ron Love -- Proper 17 | Ordinary Time 22 - A -- 2014
Exodus 3:1-15
I have a friend named... -- Romans 12:1-8 -- Derl G. Keefer -- Proper 16 | Ordinary Time 21 - A -- 2014
I have a friend named Jim.
Before Joseph was second... -- Genesis 45:1-15 -- Derl G. Keefer -- Proper 15 | Ordinary Time 20 - A -- 2014
Before Joseph was second in command under Pharaoh, he was a prisoner in a dark, dirty dungeon for y
Dr. John Bowling, President of... -- Romans 3:19-28 -- Derl G. Keefer -- Reformation Sunday - A -- 2014
Dr.

Pages

Sermon

SermonStudio

Anticipation Of The Destination -- Joshua 3:7-17 -- Derl G. Keefer -- Proper 26 | Ordinary Time 31 - A -- 2001
Several years ago Heinz created a commercial for its ketchup line that still haunts one every time a
Let's Get Committed -- Joshua 24:1-3a, 14-25 -- Derl G. Keefer -- Proper 27 | Ordinary Time 32 - A -- 2001
Living in a new millennium differs little from the last.
Deborah - A Useful Leader For God -- Judges 4:1-7 -- Derl G. Keefer -- Proper 28 | Ordinary Time 33 - A -- 2001
The great emancipator Moses and his general Joshua, who became Commander-in-Chief of Israel, both ha
Reformation To Transformation -- Jeremiah 31:31-34 -- Derl G. Keefer -- Reformation Sunday - A -- 2001
Have you ever gone in search of buried treasure?
Living The Thankful Life -- Deuteronomy 8:7-18 -- Derl G. Keefer -- Thanksgiving Day - A -- 2001
A condition known as "amnesia" may be produced if a person bumps his/her head very hard.
How A Faithful Leader Deals With Faithless Followers -- Exodus 32:1-14 -- Derl G. Keefer -- Proper 23 | Ordinary Time 28 - A -- 2001
The ranchers of the 1800s would round up thousands of wild horses to tame as good riding animals for
Leaving A Legacy -- Deuteronomy 34:1-12 -- Derl G. Keefer -- Proper 25 | Ordinary Time 30 - A -- 2001
Moses became God's agent during a transitional era in the Hebrew's history.
God's New Shepherd -- Ezekiel 34:11-16, 20-24 -- Derl G. Keefer -- Christ The King (Proper 29) - A -- 2001
Scanning the "Help Wanted" section of any newspaper, one would be hard pressed to find an opening fo
For Second Marriage With Children -- Derl G. Keefer, Cheryl Rohret -- 2000
Pastor: Mr. and Mrs. (Groom's parents' name), Mr. and Mrs.
Ceremony 1 -- Derl G. Keefer, Cheryl Rohret -- 2000
Pastor: In the beginning days of creation, God was pleased with all He had created.
Ceremony 2 -- Derl G. Keefer, Cheryl Rohret -- 2000
The Prologue
For Older Couple, Who Have Been Married Previously -- Derl G. Keefer, Cheryl Rohret -- 2000
The Prologue
Ceremony 4 -- Derl G. Keefer, Cheryl Rohret -- 2000
The Prologue
Wedding With Communion -- Derl G. Keefer, Cheryl Rohret -- 2000
Pastor: Welcome to the wedding of (Groom) and (Bride).
Ceremony 6 -- Derl G. Keefer, Cheryl Rohret -- 2000
Pastor: The world we live in changes constantly; governments rise and fall; institutions expand and
Faith, Hope, And Love -- 1 Corinthians 13 -- Derl G. Keefer, Cheryl Rohret -- 2000
Listen to these words of encouragement from Paul's First Letter to the Corinthians, chapter 13 (TEV)
Weddings Can Be Beautiful -- Derl G. Keefer, Cheryl Rohret -- 2000
The Christian envisions marriage as a God--given direction for life.
Lighting The Unity Candle -- 1 Corinthians 13 -- Derl G. Keefer, Cheryl Rohret -- 2000
Paul, the Apostle, once wrote a letter to his Christian friends in Corinth about the nature of true
Growing A Marriage -- Ephesians 3:14-19 -- Derl G. Keefer, Cheryl Rohret -- 2000
(for an outdoor setting)
Beginning A New Climb -- Ephesians 3:14-19 -- Derl G. Keefer, Cheryl Rohret -- 2000
(for a marriage after divorce)
Rooted In Love -- Ephesians 3: 14-19 -- Derl G. Keefer, Cheryl Rohret -- 2000
(for a blended family)
Love - Gift Of God -- 1 John 4:7-12 -- Derl G. Keefer, Cheryl Rohret -- 2000
(for a couple with a baby)
Garments Of Marriage -- Colossians 3:12-14 -- Derl G. Keefer, Cheryl Rohret -- 2000
(for a formal wedding)
Leaving, Uniting, Becoming One -- Genesis 2:18-24 -- Derl G. Keefer, Cheryl Rohret -- 2000
Hear these words from the first book in the Bible, Genesis, chapter 2, verses 18--24 (TEV):
Miracles Of Marriage -- 1 Corinthians 13, Genesis 2:18-24 -- Derl G. Keefer, Cheryl Rohret -- 2000
Listen to these words from Genesis 2:18--24 (TEV):

Pages

Preaching

SermonStudio

Pentecost Sunday -- Derl G. Keefer, C. Neil Strait -- Day of Pentecost - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
Twenty--seventh Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Christ The King (Proper 29) - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
Junk In Our Souls -- Derl G. Keefer, C. Neil Strait -- 2002
Jim Cymbala, in his refreshing book, Fresh Wind, Fresh Fire, states this: "The first step in
Twenty--fifth Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Proper 27 | Ordinary Time 32 - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
God Wants Our Attention -- Derl G. Keefer, C. Neil Strait -- 2002
Jim Cymbala, in his book, Fresh Wind, Fresh Fire, quotes a devotional writer who said, "The m
Twenty--second Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Proper 24 | Ordinary Time 29 - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
Twenty--first Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Proper 23 | Ordinary Time 28 - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
Restoring Pastoral Energies -- Derl G. Keefer, C. Neil Strait -- 2002
That pastoral energies ebb low is not debatable.
Nineteenth Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Proper 21 | Ordinary Time 26 - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
Eighteenth Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Proper 20 | Ordinary Time 25 - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
Seventeenth Sunday After Pentecost -- Derl G. Keefer, C. Neil Strait -- Proper 19 | Ordinary Time 24 - A -- 2002
WORSHIP HELPSCALL TO WORSHIP
The Challenge Of Disbelief -- Derl G. Keefer -- 2002
Every pastor knows the challenge: at the door after what you thought was a biblical message, someone
Second Sunday Of Advent -- Derl G. Keefer, C. Neil Strait -- Second Sunday of Advent - A -- 2002
WORSHIP HELPSCALL TO WORSHIPLeader: Praise!
Men And Women Of God -- Derl G. Keefer, C. Neil Strait -- 2002
The late Henri Nouwen had a unique insight into the shepherding skills of a pastor, and in one of hi
Purity In An Impure Age -- Derl G. Keefer, C. Neil Strait -- 2002
Someone has said that if sin were not in the vocabulary, it would have to be invented.
The Value Of Trust -- Derl G. Keefer -- 2002
The tank of trust is ebbing low. It is not a high commodity in our world.
Passionless People -- Derl G. Keefer -- 2002
Ken Jones, in his book The Climb of Your Life, said, "Our temporal, 'throwaway' society has s
Doing Good To The Souls Of People -- Derl G. Keefer -- 2002
Alexander Whyte once reported a woman's comment to her minister, "Sir, your preaching does my soul g
Soul Conditioning -- Derl G. Keefer -- 2002
William Barclay tells the story of a busy Glasgow pastor who attended a service of a noted pastor.
The Basics For Ministry -- Derl G. Keefer -- 2002
In an age of professionalism, church growth strategies, demographics, and other somewhat technical m
Third Sunday Of Advent -- Derl G. Keefer, C. Neil Strait -- Third Sunday of Advent - A -- 2002
WORSHIP HELPSCALL TO WORSHIPSpeaker 1: God loves the world.
Do We Complicate Leadership? -- Derl G. Keefer -- 2002
With so much material on the market regarding leadership and pastoring, one wonders what could ever
Thoughts On Leadership -- Derl G. Keefer -- 2002
It was interesting to read an article in Strategy & Business magazine (Booz--Allen, Inc.
The Pastor's Spiritual Life -- Derl G. Keefer -- 2002
One of the great resources overlooked in some church growth materials is the personal and spiritual
A Word About Change -- Derl G. Keefer -- 2002
The big word today is change. It is both the most used word and the most emotional word.

Pages

Stories

SermonStudio

Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
There is no stare like a mother's stare.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
Mothers put the music in our hearts.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
A mother's love is the steadfast devotion to her children.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"A mother's love is indeed the golden link that binds youth to age; and he is still a child, however
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"No language can express the power and beauty and heroism and majesty of a mother's love.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
There is no sweeter name than -- Mother.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"If you would reform the world from its errors and vices, begin by enlisting the mothers." (C.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"A man never sees all that his mother has been to him until it's too late to let her know that he se
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
In this cold and lifeless world no one has so deep and strong a love except that which is found in a
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"The hand that rocks the cradle is the hand that rules the world." (William Wallace)
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"Children are the anchors that hold a mother to life." (Sophocles)
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
Men make cars, computers, and helicopters. Women make people.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"Simply having children does not make mothers." (A. Shedd in Salt from My Attic)
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
Motherhood is woman's greatest achievement.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"Summer camps -- those places where little boys go for mother's vacation." (Jacob Braude)
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
The noblest mother is the public good.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"Of all the men I have known, I cannot recall one whose mother did her level best for him when he wa
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
President Abraham Lincoln is credited with saying, "All that I am or hope to be, I owe to my angel m
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"The future destiny of the child is always the work of the mother." (Napoleon Bonaparte)
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
Henry Ward Beecher: "The mother's heart is the child's schoolroom."
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
"I don't think there are enough devils in hell to take a young person from the arms of a godly mothe
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
An old-timer is one who can remember when a baby-sitter was called mother.
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
A virtuous woman will have "her children arise and call her blessed." (Proverbs 31:28 NIV)
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
Paul Lewis suggested that mothers ought to take photos of the children doing things right -- daily c
Mom Is More Than A 3-Lettered Word -- Derl G. Keefer -- 2001
A beautiful stained-glass window in New York state has the inscription, "To a sainted mother." Let t

Pages

UPCOMING WEEKS
In addition to the lectionary resources there are thousands of non-lectionary, scripture based resources...
Lent 2
30 – Sermons
160+ – Illustrations / Stories
30 – Children's Sermons / Resources
29 – Worship Resources
34 – Commentary / Exegesis
4 – Pastor's Devotions
and more...
Lent 3
29 – Sermons
160+ – Illustrations / Stories
27 – Children's Sermons / Resources
20 – Worship Resources
29 – Commentary / Exegesis
4 – Pastor's Devotions
and more...
Lent 4
34 – Sermons
160+ – Illustrations / Stories
32 – Children's Sermons / Resources
26 – Worship Resources
31 – Commentary / Exegesis
4 – Pastor's Devotions
and more...
Plus thousands of non-lectionary, scripture based resources...

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For March 15, 2026:

The Village Shepherd

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Janice B. Scott
Call to Worship:
The man born blind told the Pharisees, "One thing I know, that though I was blind, now I see." In our worship today let us ask Jesus to help us see.

Invitation to Confession:
Jesus, sometimes I prefer not to see.
Lord, have mercy.
Jesus, sometimes I pretend not to see.
Christ, have mercy.
Jesus, sometimes I am not brave enough to see.
Lord, have mercy.

Reading:
John 9:1-41 (NRSV)

StoryShare

Sandra Herrmann
C. David Mckirachan
Contents
"The Christian Liar" by Sandra Herrmann
"But We Smell" by C. David McKirachan


* * * * * * * *


The Christian Liar
by Sandra Herrmann
1 Samuel 16:1-13
Keith Wagner
Contents
"Miracles of Sight" by Keith Wagner
"Trusting God in the Darkness" by Keith Wagner


* * * * * * *


Miracles of Sight
by Keith Wagner
John 9:1-41

SermonStudio

David O. Bales
Josiah Harlan was the first American to enter Afghanistan. He did so as a doctor with British Forces. We're not talking about the 1990s, but the 1830s. Harlan was a brilliant, self-absorbed adventurer who'd read a few medical books and passed a cursory exam to be an army surgeon. He later attempted to become an Afghan prince, leading his own army.
Frank Luchsinger
Pleasing the teacher. Paul writes to the Ephesians, "Try to learn what is pleasing to the Lord." Try to learn what is pleasing to the Good Shepherd, the Savior King, the Holy One, the Son of David, the Good Teacher/Rabbi. Sprinkled throughout the Gospels nearly seventy times, Jesus is referred to as rabbi or teacher. It is striking that in the garden as Mary encounters the risen Lord and he speaks her name, she responds, "Rab-eo'ni!" which means teacher. So Jesus, for many, was the good teacher, the good rabbi. And most of us gathered here know what it is to have a good teacher.
Richard E. Gribble, CSC
Once upon a time in a far-off land there lived a wise but old king. This monarch was very much beloved by his people, but alas he had no children, no heir to the throne. Because he did not want his kingdom to fall into the wrong hands after his death, the king decided to choose his own successor before he died. He had lived a long life and had done much reflection. He thought he knew what had gotten him to where he was and more importantly what would get his kingdom where it needed to be in the future.
Robert J. Elder
Not all the water in the rough rude sea
Can wash the balm from an anointed king.

- Richard II, William Shakespeare

How long will you grieve over Saul? I have rejected him from being king over Israel. Fill your horn with oil and set out.

Harry N. Huxhold
Sidney Sheldon repeatedly has given us evidence of his remarkable gift for weaving tales of the bizarre behavior of humanity bent on satisfying the self. His novel Tell Me Your Dreams involves a reach into what creates serious complications within the human mind and heart. David Singer, a young lawyer, is in conversation with Dr. Royce Salem, a psychiatrist. The case they are discussing is the person of a suspected serial killer, a client whom the lawyer is defending. Dr.
Richard E. Gribble, CSC
Anne Mansfield Sullivan was a miracle worker who overcame obstacles in seeking to assist others. Partially blind from birth, she managed to overcome this handicap and graduated from the prestigious Perkins School for the Blind in Boston. The miracle of Anne Sullivan's life, however, had very little to do with her own handicap, but it had everything to do with the multiple handicaps of a young girl. The miracle began to be manifest on March 2, 1887, when twenty--year--old Anne Mansfield Sullivan met six--year--old Helen Keller.
Dallas A. Brauninger
First Lesson: 1 Samuel 16:1-13
Theme: Looking On The Heart

Call To Worship
Leader: What would happen if we looked not only at the professional stature, economic standing, or physical being of those we meet?
People: What would happen if we were to greet others by looking on the heart?
Leader: If we did not look at the outward appearance, past history, or patterns of shortcoming?
People: If we were to weigh the threads of promise beginning to shape the fabric of a person?
All: Let us focus on the signs the heart offers.

Collect
Beverly S. Bailey
Hymns
God Of The Prophets (NCH358)
Gentle Shepherd (CBH352)
The Lord's My Shepherd (PH170, UM136, CBH578)
The King Of Love (PH171, UM138, CBH170)
My Shepherd Will Supply My Need (PH172, CBH589)
Savior, Like A Shepherd Lead Us (PH387, CBH355, UM381)
He Leadeth Me (UM128, CBH599)
Shepherd Me, O God (CBH519)
This Little Light Of Mine (CBH401, UM585)
Amazing Grace (PH280, UM378)
All Who Love And Serve Your City (PH413, UM433)

Emphasis Preaching Journal

The connection between sight and belief in Christianity is as old as the insistence of Thomas to see and touch Jesus' wounds in order to believe the wild story of his colleagues. Yet sight and faith might even be diametrically opposed to each other.
David Coffin
A group of younger workers are seated next to one another at a workplace where they have to deal with the public both person-to-person and over the telephone. They are having difficulty dealing with clients and customers who are older than they are in terms of communication skills, etiquette, and basic manners. These workers console one another once the older clients leave the office by criticizing the older people and trying to avoid them the next time. In the next office sits an older worker who is of the generation these younger workers are trying to avoid.

CSSPlus

Good morning, boys and girls. I brought with me a very beautiful flower in a flowerpot. (have the can covering the flower) Unfortunately, my flower is having a hard time growing. When I checked it last night it wasn't looking very healthy. Each night I remove the can and give the flower a good drink but it seems to be getting worse. I brought the flower with me this morning so that you could help me. Do you have any ideas for ways to make my flower grow again? (let them answer)
Good morning, boys and girls. Is there anyone here who is perfect? (let them answer) I have a friend who uses this cane. Do you know why he uses this kind of cane? (let them answer) That's right, he's blind. Do you think he is perfect? (let them answer)

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